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JOB SPECIFICATION - ACTIVE VACANCY


Overview of Role

A vacancy has arisen for a Service to Sales Retention Specialist at Halfway Toyota George.

Responsibilities

The successful candidates will be required to:

  • Proactively identify vehicle replacement opportunities from the Service Department and existing customer database.
  • Engage customers and establish their current and future vehicle requirements.
  • Build strong relationships and create genuine customer interest in replacing or upgrading their vehicle.
  • Conduct a professional vehicle sales consultation and recommend suitable products.
  • Arrange and conduct vehicle demonstrations and test drives.
  • Facilitate vehicle appraisals and trade-in opportunities.
  • Prepare quotations and vehicle proposals.
  • Discuss finance and value-added products with customers in conjunction with the relevant dealership departments.
  • Take ownership of the customer from the initial opportunity through to the conclusion of the sale.
  • Negotiate professionally and confidently to secure the deal.
  • Overcome objections and find solutions that enable the customer to purchase.
  • Follow up consistently until the customer makes a decision.
  • Close and conclude vehicle sales generated from the Service Department and customer database.
  • Ensure all required documentation and sales processes are completed correctly.
  • Maintain accurate CRM records and manage the sales pipeline.
  • Re-engage customers who are not immediately ready to purchase and continue working the opportunity until the timing is right.
  • Build long-term relationships to ensure customers remain with the dealership for their future vehicle purchases and servicing needs.
  • Work closely with the Service Department while maintaining clear accountability for the sales conversion and final outcome.


Qualification

The successful candidates must have matric/grade 12 and a valid driver's license.


Experience

The successful candidate must:

  • Be fluent in Afrikaans
  • Have motor sales experience with proven track record
  • Have strong knowledge of vehicle running costs
  • Have strong planning and preparatuon skils
  • Be able to handle objections


Personal Characteristics

The successful candidate should be friendly, cheerful, vibrant, approachable, and self-motivated.