A vacancy has become available within ScottNET for an IT support engineer to be based in Johanessburg. ScottNET, an End-to-end ICT solutions provider, with offices in JHB, Cape Town and KZN is sourcing an IT Engineer to provide Technical Support at client site. The ideal candidate must have diverse hands-on experience and be comfortable in a client facing role. The employment decision will be informed by the Employment Equity Plan andWorkforce Profile requirements. It is the company's intention to promote equity (race,gender, and disability) through the filling of this position with a candidate whose transfer/promotion/ appointment will promote representativity.

Assist customers telephonically, in person and remotely with any IT queries/ problems. Service Desk Experience: 1st and 2nd Line Support experience Timeously attending to alarms created within the Managed Services Platform . Log, assign and resolve support
cases on the service desk within the severities. Daily Client backup monitoring and troubleshooting ,Perform client visits as required. Create, manage and maintain appropriate site documentation Providing clients with accurate, detailed and presentable monthly reports Answering the help desk phone ,Setting up and managing Project Plans Server Support Experience: Installation and configuration of Client Servers ,building of Servers from “bare metal”. Maintenance of Client Servers ,server 2019+ knowledge
,recover from backups. Active directory administration and support and recovery ,Hyper V and VM’s knowledge. Desktop Support Experience: Installation and configuration of Client Desktop Machines ,building of Desktop Machines from “bare metal” Maintenance of Desktop Machines ,Networking and Infrastructure Experience. General knowledge of Networking infrastructure including VLANs. Installation and configuration of Client Infrastructure. Office 365, admin, mail trace, exchange admin, security and compliance
knowledge sharepoint, setup, plan, maintain, train Mail migrations / Domain, setup, plan, moving of Domains and moving Mail from hosted server or 365.

Matric / Grade 12, a relevant IT Qualification and experience. Driver's license and own vehicle a must and must reside in the Gauteng Areas.

Applicants must have at least 2-3 years’ experience.

The candidate must be friendly, helpful and knowledgeable with IT trends.